FAQ

It is very easy to sell a pass, the customer pays with a credit card on our payment form before getting the pass. We simply need your payment provider information and the payment will go directly from your customer to you.

You can use our Smartscanner app. With the Smartscanner app you scan the barcode on your customers pass. The app will tell you the status of the pass and show you the next steps. Please contact support@smartsolutions.isto get a Smartscanner for your company.
The Smartscanner works for the Smartwallet app and all other third party apps like Apple Wallet

There are 2 two ways to punch a pass.
1. You can use our Smartscanner app.
Step 1. Scan the barcode with the Smartscanner app on your customers pass.
Step 2. If the pass is valid you can punch the pass.

Please contact support@smartsolutions.isto get a Smartscanner for your company. The Smartscanner works for the Smartwallet app and all other third party apps like Apple Wallet.
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2. Customer self service
If your customers is using the Smartwallet app they can use the customer self service feature.
Step 1. They simply open the pass they want to use and click on the use pass icon in the right bottom corner.
Step 2. They scan your customer self service code you give them access to at your location.
Step 3. They punch the pass.
Step 4. They show you a verification screen which shows when they punched the pass.

This way you don't need any expensive hardware.

There are 2 two ways to redeem a pass.
1. You can use our Smartscanner app.
Step 1. Scan the barcode with the Smartscanner app on your customers pass.
Step 2. If the pass is valid you can redeem the pass.

Please contact support@smartsolutions.isto get a Smartscanner for your company. The Smartscanner works for the Smartwallet app and all other third party apps like Apple Wallet.
AND
2. Customer self service
If your customers is using the Smartwallet app they can use the customer self service feature.
Step 1. They simply open the pass they want to use and click on the use pass icon in the right bottom corner.
Step 2. They scan your customer self service code you give them access to at your location.
Step 3. They redeem the pass.
Step 4. They show you a verification screen which shows when they redeemed the pass.

This way you don't need any expensive hardware.

We implemented a feature in the Smartwallet app so you don't need any hardware and customers can serve themselves. You only need to give your customers access to the customer self service code which they scan to use the pass. You can access the code on your Smartpages.